An enlightening workshop to help participants remain calm and assertive in challenging situations
Anger is a powerful and destructive emotion, which can create havoc in the workplace, whether it seeps out in the form of irritation and resentment, or explodes in full rage.
Aim: to give participants the understanding and tools to respond to challenging situations in a more effective and positive way.
Key learning points:
- awareness of the differences between passive, aggressive and assertive behaviour and the damage that anger does to the self and others
- understanding of the causes of anger and the anger process
- awareness of the importance of lifestyle in managing anger
- practical tools to enable participants to let go of the past and choose more appropriate and positive responses to situations, which trigger anger, including a variety of relaxation exercises to help prevent stress build-up.
A workshop handbook with recommended reading is provided.
In addition to the above, a coaching service is available both in-house and/or by telephone (with on-line support). See www.coachingforsuccess.info